Improved Ordering Now Available
We are excited to announce the release of an improved project submission process. Beginning Monday, June 12, you will see a new project submission form and sample sheet at upmcgenomecenter.com/submit-samples/.
You will be able to communicate your unique project needs efficiently and precisely without the need for follow up clarifications. The form is dynamic, presenting only the fields which are relevant to your needs.
Clients who wish to repeat parameters from previous experiments can do so with just a few clicks, decreasing administrative burden and reducing data entry errors.
Based on client feedback, we have also eliminated redundancies between our project form and sample submission sheets. These improvements will allow us to deliver quotes, project updates, and data more quickly.
Behind the new project submission process is our new Project Management Team. Project Manager, Maureen May, and Project Analyst, Alex Bumpus, are fully dedicated to making our partnership with you as seamless as possible from submission to completion. You can reach the Project Management team quickly at Genome_Center_PM@upmc.edu.
This email address serves as your “front door” to the UGC. If our team can’t answer your question right away, we’ll work the appropriate subject matter expert who can until your issue is resolved.
We appreciate your business and look forward to continued successful collaborations. Please reach out if you have any questions, comments, or feedback any time.
We’ll see you at your next sample drop!
The UPMC Genome Center Team